Juvenile Justice Services
Program Assessment

Table 1. Data collection and the individuals involved

Data Collection Process	Client	Direct-Care Staff	Supervisors/ Administrators	Support Staff
Focus Groups/ Interview
Pencil and Paper Surveys
Direct Program Observations
File Review of Program Data

WHY WE DO IT

Each data collection technique provides valuable information:

• Focus groups and interviews provide opinions and descriptive program information.
• Surveys provide anonymous feedback related to numerous topics.
• Direct observations provide a view of the daily operations of the facility, including the environment in which staff and clients interact.
• Document reviews provide a broader perspective on the procedures and trends occurring in your program over time.

The assessment process involves identifying trends and patterns that emerge from the data. It is in combining the information from all sources and looking for patterns in the data that we obtain the most representative picture of your agency.

Suggestions for your facility's future development are explained in the assessment report. The assessment report includes an Executive Summary and Introduction as well as two additional report sections: Assessment Results and Recommendations. The results section includes a summary of findings based on collected and analyzed data. The recommendations section offers strategies for addressing the issues outlined in the assessment report.

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