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Boys Town Iowa In-Home Family Services Supervisor Heads to Central Florida to Assist

​​At the end of June, Keely Heitland, Sioux City’s In-Home Family Services Supervisor, traveled to Central Florida to assist the site’s In-Home Family Services (IHFS) program while their supervisor, Erica Vagle, is on maternity leave.

“I was excited to volunteer,” Heitland said. “I was intrigued by the idea to observe another site and how they deliver IHFS using the Boys Town Model."

While in Florida, Heitland has a similar role as she does in Iowa. She is supervising four consultants, providing consultation and support, as well as attending intakes and visits for observations to ensure quality services are provided.

“One of the things we say about using evidence-based practices is that our model should be replicable, which means that whether you are in Iowa or Central Florida, we should be using the same interventions and strategies and our hallmarks and model elements should be clearly consistent across the services we offer,” Bethany Lacey, Director, In-Home Family Services, Boys Town Central Florida, said.

”Having someone like Keely step in temporarily to fill our need has been a huge asset,” Lacey said. “She may not be familiar with all nuances of Central Florida, but she knows the model and she knows families and staff. A family in need is a family in need no matter where they live.” 

It has long been common practice for Boys Town to share staff between Family Home and Intervention and Assessment Centers.

“If one site is low on staff, it often happens that another site will send staff to help out,” Lacey said.

However, it isn’t as common for In-Home Family Services. Lacey’s hope is that what they’ve accomplished can be replicated and that other sites can use the lessons they’ve learned on how to organize such an experience.

Heitland also attends internal and external meetings in Vagle’s place, which “has allowed me to learn about other programs to assist Iowa in developing their site.”

Central Florida has a smaller IHFS program but offers more services within the continuum of care. The biggest difference Heitland has encountered is the “application of [the in-home services]” and how it “takes in consideration the many different consumers, grants and contractors” the site is working with.

“Florida’s programs are more preventative versus reactive,” she said, citing an example of working with families before they are court involved. “Florida also has the ability to provide multiple services within the Boys Town continuum and does well linking them.”

“I have enjoyed further learning about and observing the services within the continuum and hope to bring this knowledge back to Iowa to assist us in further grants and contracts,” she said.

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